Stromberg carbs

Stromberg® Carburetor Sales Policy

At Stromberg Carburetor, we aim to make all our dealings with the customer (you) straightforward and honest. We hope that the Terms & Conditions below are clear, fair and easy to understand, but please do not hesitate to contact us if you have any questions.

By placing an order with Stromberg Carburetor, you are accepting our terms and conditions. Stromberg Carburetor is a trading name of Phobix Ltd, registered in England and Wales, company registration number 6485897, registered address – 163-164 Moulsham Street, Chelmsford CM2 0LD. Your existing statutory rights are not affected by these conditions.

1. Our Contact Details
2. Description of Our Goods
3. Technical Queries
4. How to order
5. Back Orders
6. Payment
7. VAT
8. Shipping
9. Delivery Charges
10. Mis-ordered or Mis-shipped Merchandise Returns
11. Warranty Returns
12. Your right to cancel
13. Rights Reserved

1. Our Contact Details

You can contact us at:

Stromberg Carburetor
Unit 2, Seven Acres
Newbourne Rd
Waldringfield
Suffolk IP12 4PS
England

Tel: (+44) (0)1473 811700

Fax (working hours): (+44) (0)1473 811700

Email:sales@stromberg-97.com

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2. Description of our goods

All the items we sell are new. All goods supplied are covered by a 12-month guarantee subject to the Terms & Conditions detailed below, and our Limited Warranty, also detailed below.

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3. Technical Queries

While we aim to provide comprehensive manufacturer support via phone and email, we recommend you first contact your nearest genuine Stromberg dealer, who can assist with technical queries, recommend and sell you the correct products you need.

At Stromberg, we are also available to answer telephone queries during our opening hours (9am – 5.30pm Mon-Fri UK time). We can also answer queries by email to sales@stromberg-97.com

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4. How to order

To place an order with Stromberg Carburetor, please phone, write, fax or email us (sales@stromberg-97.com), stating the following information: 1) your name; 2) your Dealer Code (if applicable); 3) your purchase order (if applicable); (4) the exact part number(s) required; (5) the quantities ordered; and (6) your shipping instructions. This website contains no web shop, so products cannot be purchased online direct from this website.

Every order will be confirmed before picking and dispatch. Once ready to ship, we will email you (by pdf file) an invoice detailing the order, prices and shipping costs.

As all Dealers are aware, demand for the new Stromberg 97 carburetor still outstrips supply, which has resulted in a lengthy back-order list. Until this is resolved, orders for carburetors will be confirmed by email, placed on record, and shipped as available (you will be advised) and only billed when shipped.

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5. Back Orders

If, for any reason, there is a delay in fulfilling part of your order, back-ordered items will be noted on the invoice and delivery note. We will not send substitutes. Back-ordered items will not be billed until such time as they become available, and shipped as soon as possible. You will not be charged shipping for back-ordered items shipped alone. However, Stromberg may elect to include back-ordered items with future new order shipments if timing coincides.

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6. Payment

Price shown on this website are full retail prices for parts bought from our USA dealer network. Dealers in other countries may charge other prices in their own local currencies. For a list of Genuine Stromberg Dealers, please click on the Dealer Network page of this website.

If you are a Genuine Stromberg dealer, the prices we charge you will reflect the level of discount agreed with you.

Unless otherwise agreed, the full balance due is payable by an agreed method for all products ordered prior to shipment. Customers in the USA and Canada should pay for their goods in US dollars. Customers from the UK, EU and other countries should pay in UK pounds (£).

Accepted payment methods include Paypal to sales@stromberg-97.com (paypal e-check is preferred), cheques drawn on UK banks, International bank (wire) transfer and international money order. Checks and money orders drawn on U.S. banks are discouraged. Subject to approval, we also accept payment by all major credit cards, via our Merchant partner PayPal.

All customers should contact us on sales@stromberg-97.com to agree payment method before shipment. Bank details for International bank payments are available on request.

If you pay by Paypal (including credit card payments), you will receive confirmation of your payment via email from PayPal. Receipt of other payments will be confirmed by email or simply by dispatch of the goods.

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7. VAT

Our VAT number is 930 9394 09. UK and EU customers will be charged Value Added Tax (VAT) at the prevailing UK rate (currently 17.5%) on qualifying purchases. If you reside within the EU (European Union) but not in the UK, and are a bona fide business who can supply a genuine EU VAT (or equivalent) number, you will not be charged VAT on your shipment provided it leaves the UK direct from us. No VAT is charged to customers from outside the EU, provided the order leaves the UK direct from us.

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8. Shipping

In most cases (ie. for service parts kits), your order will be processed and despatched within 7 working days, at which point we will send confirmation that your order has been shipped.

You are responsible for all shipping charges unless specifically excluded as set forth below. For international shipments, all products shall be F.O.B. England, subject to the carrier’s minimum insurance levels. If you require additional insurance, please let us know with your order. You are also responsible for duty and customs clearance charges at the receiving port of entry.

Unless shipped direct (in which case the above terms apply), shipments to the USA are shipped via our warehouse in Kentucky (c/o Prime Logistics, 7500 Empire Drive, Florence, KY 42012, USA). In this case, responsibility passes to the dealer only once the package leaves this warehouse in the USA.

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9. Delivery Charges

We ship by the most cost-effective method. Small packages go by 1st class Royal Mail, while higher value orders go by tracked courier. Shipping charges will depend on the size of the order and the location and will be advised on your invoice before shipment. For shipments outside the UK, we use Fedex International Priority – overnight or 2-day. If you prefer to make your own arrangements, please let us know.

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10. Misordered or Mis-shipped Merchandise Returns

Please inspect orders immediately upon arrival to ensure that you have received the parts ordered and that they are free from shipping damage. If damaged, keep all merchandise and damaged packaging as evidence and file a claim with the carrier. Do not send freight-damaged merchandise back to Stromberg Carburetor or our warehouse..

If you believe a product is ordered in error, or mis-shipped, you must contact us. If the merchandise is shipped or ordered in error, we will issue an RGA number and an address (UK or USA) for merchandise return. RGA numbers are only valid for thirty (30) days after issue. Unless agreed by Stromberg, no returns for items ordered in error will be accepted after thirty (30) days of receipt.

All returns must display the valid RGA number on the outside of the package, be returned within thirty (30) days after issue of the RGA number, and freight must be pre-paid. Stromberg does not accept CODs.

If the return is due to our error, we will credit the return shipping costs (not packing) to your dealer account.

If we determine the return is valid, we will evaluate the returned merchandise and determine whether to exchange, credit, or refund the original invoice amount of the merchandise. Original shipping charges are not refundable. However, the direct (not packing) shipping costs for the return will be credited to your dealer account. Returned goods must not be used, disfigured, or modified in any way.

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11. Warranty Returns

Warranty returns must be processed according to our published warranty procedure with an accompanying Warranty Return Tag and RGA number. Please see the Limited Warranty for details. You can also download the document (including the Warranty Return Tag) on our Tech Information page.

We cannot accept liability with regard to any claim you make where you have not complied with the claims procedures in these conditions

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12. Your right to cancel

You can cancel your order for any reason for up to 14 working days after your item arrives with you. To do this, please send us an email stating that you wish to cancel and why, and we will advise you on how to proceed.

We will not accept returns of this nature (where the item is not faulty but you wish to cancel your order) if;

(i) The item is not in its original unopened and saleable condition;
(ii) The item is not returned in its original packaging and any additional protective packaging which we have supplied;
(iii) If you are returning a non-faulty item, we will give you a full refund for the item, however, we will not refund the cost of delivery, and you are responsible for paying any return delivery costs.

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13. Rights Reserved

Stromberg Carburetor reserves the right to make changes in design, materials and specification, or to make product or packaging changes without incurring liability or obligation with respect to similar products previously manufactured.

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